Introducing the Ladder Suite Dispatch Console

The Ladder Suite Dispatch Console reimagines traditional 911 call-taking and dispatching by transforming it into a collaborative network. We still offer the essential CAD (Computer-Aided Dispatch) features you rely on—but with Ladder Suite, you gain access to a broader ecosystem of integrated tools and resources that enhance communication, coordination, and overall efficiency.

A Networked Approach to 911 Call-Taking

  • Seamless PSAP Integrations – Our platform connects directly with participating Public Safety Answering Points, allowing dispatchers to see and share vital call information in real time for faster, more informed decision-making.

  • Pre-Plan Sharing – Easily exchange pre-plan data—including building layouts, hazardous materials, and critical site information—with neighboring agencies, ensuring everyone is on the same page for mutual aid and multi-jurisdictional events.

  • Real-Time Updates & Insights – Dispatchers can view live status updates on units, track their availability, and allocate resources with pinpoint accuracy—helping you respond more effectively to emerging incidents.

  • PSAP Chat- Dispatchers can communicate with other dispatch centers on the Ladder Network in live time.

Elevated Coordination with Ladder Suite

  • Standard CAD Features Plus More – You still get the rock-solid foundation of call logging, incident tracking, and unit assignments, but these are supercharged by our comprehensive suite of interconnected modules.

  • Enhanced Communication Channels – Integrated messaging and alert systems keep teams informed and connected throughout an incident, reducing response times and improving overall situational awareness.

  • Data-Driven Dispatching –   From spotting the closest and most appropriate units to seeing and sharing resource availability with neighboring agencies on the Ladder network, dispatchers have the critical information they need to make faster, more efficient decisions in real time.

By combining next-gen 911 call-taking with a powerful network of shared information, the Ladder Suite Dispatch Console elevates the capabilities of emergency service agencies. Whether you’re coordinating a complex incident or handling routine dispatch tasks, Ladder Suite gives you the tools you need to deliver more efficient, unified, and life-saving responses.

 

Check Out All Our Features

  • Computer Aided Dispatch (CAD)

    The Ladder Suite Dispatch Console reimagines traditional 911 call-taking and dispatching by transforming it into a collaborative network. We still offer the essential CAD (Computer-Aided Dispatch) features you rely on—but with Ladder Suite, you gain access to a broader ecosystem of integrated tools and resources that enhance communication, coordination, and overall efficiency.

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  • Mobile Data Terminal (MDT)

    Ladder Suite’s Mobile Data Terminals (MDTs) provide emergency responders with instant access to critical information—right from their vehicles. Designed for speed, reliability, and ease of use, our MDTs keep your personnel connected and informed during every response.

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  • Personnel Records

    The Personnel Records module in Ladder Suite’s Records Management Software (RMS) streamlines your team's professional profiles from hiring to retirement. By consolidating all personnel information into a single, organized system, it ensures compliance and keeps you informed—allowing you to focus more on your core mission.

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  • Record Management Software (RMS)

    The Reports module in Ladder Suite’s Records Management Software (RMS) enables administrators to swiftly create data-driven reports by consolidating key information like event records, attendance logs, points, service awards, and more, offering a quick view of operational metrics to enhance performance and ensure compliance.

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  • PSAP Integrations

    Dispatchers can now track responders who enable their location sharing while en route and during operations, giving you real-time awareness of team member locations. Dispatchers can communicate with other dispatch centers on the Ladder Network in live time.

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  • Live Radio Feeds

    Stay connected to crucial radio communications with Ladder Suite’s Radio Streaming Network, a secure platform for emergency services. Monitor your department’s channels or access a wider range of traffic with real-time audio streaming in the Ladder app.

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  • Rig Checks

    Designed by first responders Ladder Suite’s Rig Check Module ensures EMS and fire personnel can complete required checks quickly and efficiently—without unnecessary hassle. Our system streamlines compliance while keeping agencies ready for every call.

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  • Memos

    Keep your team connected with important memos that convey essential information and updates. These memos serve as an effective means of communication, ensuring everyone is on the same page and aware of their responsibilities.

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  • Workorders

    Keep your operations running smoothly with Ladder Suite’s Work Order Module, a streamlined system for creating, assigning, and tracking work orders—all from the Ladder app. Whether it’s vehicle maintenance, equipment repairs, or station upkeep, your team canmanage tasks efficiently and ensure nothing falls through the cracks.

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  • Inventory Module

    The Inventory Module in Ladder Suite's Records Management Software (RMS) provides an efficient way to manage items ranging from small supplies to large equipment. Whether tracking bandages or fleet trucks, it centralizes all details to keep resources ready for use.

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